Return and Exchange
We at Fanjackets are committed to never compromise on quality and follow a clear policy. We carefully pack and ship item(s) via DHL, USPS and FedEx to ensure it reaches your address safely.
- However, the package sometime gets damaged while in transit and this is very rare. In this case, we offer you both return and exchange option and always make the process as easy as possible. Alternatively, you can return item(s) for in-store credit as well.
Please read these following guidelines.
- If you somehow received a damaged product or not up to your standard, please inform us within 48 hours by emailing at firstname.lastname@example.org with a picture of the damaged item(s), including wrong size, name and order details. Once we received all the required details, our customer care support will contact you via email.
- Refund will be issued only when we have the product in hands.
- Item(s) should be returned in their original packaging. We also need entire tags and receipts to identify the product(s).
- The customer has to deliver the item at their own expense, and we suggest using a reliable courier delivery service that can be tracked.
- After shipping the items(s), you are obliged to send us a tracking link once you receive it from the courier agent. This way, we can easily track the shipment to proceed further as per return and exchange policy.
- We ask you to take good care of the product(s) you purchased while they are in your possession. You may inspect and try on the goods as you would but tags should not be removed, and the original packaging should be retained.
- Please note that the product(s) must be received by Fan Jackets within 30 days starting from the date of your purchase.
- The refund process may take upto 6 to 8 business days after the arrvial of product at our warehouse. We will notify you via email.
- If you are returning anything to us from outside the US you must complete a customs declaration correctly indicating that the package contains returned goods.
- The product is washed or dry cleaned
- The product is worn out too many times
- The product is of custom size
- The product is missing tags
- The product is completely torn
Fan Jackets reserves the right to refuse return/exchange if:
Size and Fitting Issue:
You must first check sizing before ordering any product from our website store. In case the size is not accurate (runs small or big) kindly, send an email to our customer service team at email@example.com (within 48 hours). It is also requested to mention the reason why you’d like to return the product.
Color Change or Defective Piece:
If you received item(s) that is different or has any kind of defect, kindly inform us by emailing at firstname.lastname@example.org with your product images. This policy is valid for 48 hours after receiving the product. We can’t offer a refund or exchange if the customer fails to inform us within the mentioned period.