WELCOME TO THE FAN JACKETS CHAT SUPPORT!

FREQUENTLY ACCESSED LINKS

Track Order

Track the status of your order here.

Size Chart

For body measurement

Return & Exchange

Continue with return or exchange process

Shipping Policy

Learn about shipping policy

FAQ CATEGORIES

Exchange:

You can return or exchange items within 30 days of delivery.

FanJackets reserves the right to refuse returns or exchanges if:

  • The product is washed or dry cleaned.
  • The product is worn out excessively.
  • The product is a custom size.
  • The product is missing tags.
  • The product is completely torn.

If the size is inaccurate (runs small or big), submit your request through our order return portal within 48 hours to resolve it as quickly as possible.

Return:

After receiving and inspecting the item, it may take 4-7 days for the refund amount to reflect in your account.

If the product is damaged during shipment, you will receive a replacement at our expense. Report the damage within 24 hours by emailing [email protected] with details of the damage.

If you received a defective item or an item in the wrong color, inform us within 48 hours by emailing [email protected] with product images. Reports made after 48 hours are not eligible for refunds or exchanges.

Fan Pay Store Credit

Fan Pay is a store credit option allowing for a more flexible refund. Benefits include an immediate additional $20 reward on the credited amount, and the credit can be used anytime for any product. Apply the Fan Pay Voucher at checkout using the same email as the previous order. Note that once store credit is selected, it cannot be refunded.

If you encounter any issues applying your Fan Pay credit, please contact our customer support team for assistance.

Yes, Fan Pay credit can be combined with other promotions or discounts offered by FanJackets.

Shipping Policy

The cost of shipping your order can vary depending on the delivery location. The actual cost of shipping is visible on our checkout page before you place the order.

Free Shipping is available in the United States, the United Kingdom, Canada, and Australia when you meet specific order minimums.

If you believe there is a problem with shipping address provided contact us immediately. We can change your address if you contact us within 24 hours of placing the order. Please e-mail [email protected] with the order number.

Free Shipping is available in the United States, the United Kingdom, Canada, and Australia when you meet specific order minimums.

If you want to make changes in your order, simply contact our customer care at [email protected]. If the order is already shipped and on its way to you, you need to contact the courier service that is delivering your parcel and reschedule.

Size Guide:

Choose your jacket size by referring to the size chart on the product page, and utilize the provided video guide for measuring your chest or bust size.

You can modify the size of your item as long as it hasn’t been shipped yet.

Our experts are here to offer free sizing assistance via email and Chat.

Payment Options:

For your convenience Fanjackets.com accepts Paypal,Payoneer, Visacard, Mastercard, American Express and Discover cards for payment.

You can apply the discounted code at checkout in the coupon code field.

To ensure your order is secure and privacy is protected, we use SSL (Secure Socket Layer) that provides end to end encryption. We use the service of PayPal to receive your payments that are highly secure and reliable.